Last updated: September 2, 2025
At WOWBAG, we strive not only to inspire creativity but also to ensure transparency, security, and respect for each client’s personal information. This Privacy Policy governs the collection, processing, and protection of personal data provided by users of the online store wowcrochet.com, owned by Individual Entrepreneur Ekaterina Gulchenko (hereinafter — “Seller,” “we,” “our website”).
By using the website, placing an order, or filling out feedback forms, you agree to the terms of this Privacy Policy.
1. GENERAL PROVISIONS
We comply with applicable international data protection standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant laws. We are committed to maintaining the confidentiality and security of all personal data you provide.
2. DATA WE COLLECT
We collect only the information necessary to provide services effectively. Depending on your interaction with us, this may include:
- Full name
- Email address
- Postal address (if delivery is required)
- Information about purchased products/services
- Communication history (emails, feedback forms, etc.)
- IP address, browser, and device data (automatically when visiting the website).
3. HOW WE USE YOUR DATA
All collected data is used strictly for the following purposes:
- Processing, confirming, and managing orders
- Sending access information for digital courses or patterns
- Customer support and feedback
- Updates about your personal account
- (With consent) newsletters with news and promotions
- Compliance with legal obligations (e.g., accounting, fraud prevention).
4. LEGAL BASES FOR PROCESSING
We process personal data under international data protection principles on the following bases:
- Your consent (e.g., when registering, subscribing, or placing an order)
- Performance of a contract (delivery of products/services)
- Compliance with legal obligations
- Our legitimate interests (e.g., improving service quality, customer support, fraud prevention).
5. DATA RETENTION
We retain your personal data only for as long as necessary to:
- Complete your orders and provide access to materials
- Fulfill legal obligations (e.g., financial record retention).
You may request the deletion of your data at any time, unless we are legally required to retain it.
6. DATA SECURITY
We take all necessary measures to protect your information from unauthorized access, alteration, or deletion, including:
- Secure storage protocols and encrypted communications
- Restricted employee access to personal data
- Disclosure of data to third parties only when required by law or necessary to fulfill your order (e.g., shipping companies for delivery purposes).
7. YOUR RIGHTS
As a user, you have the right to:
- Request access to your personal data
- Correct or update your data
- Withdraw consent for data processing
- Request deletion of your data (subject to legal requirements)
- File a complaint with your local data protection authority.
8. IF YOU DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL
If you did not receive an access email after placing an order:
- Please check your Spam folder (emails may be filtered incorrectly)
- Verify that your email address was entered correctly during checkout
- If the issue persists, contact us at
support@wowcrochet.com — we will promptly restore access and confirm your purchase manually.
9. COOKIES
We use cookies to analyze website traffic, improve user experience, and personalize content. You can disable cookies in your browser settings, but this may affect website functionality.
10. POLICY UPDATES
We may periodically update this Privacy Policy. All changes take effect immediately upon publication on the website. We recommend reviewing this section regularly.
11. CONTACT US
If you have any questions, comments, or requests regarding this Privacy Policy, please contact our Data Protection Officer at:
support@wowcrochet.com