homework

bonus system

IE EKATERINA GULCHENKO

TIN 304672478

Georgia, Tbilisi, Krtsanisi district, Fonichala settlement 3

Public Offer

For the execution of a service agreement.

October 13, 2025
Tbilisi

1. General Provisions
1.1. This document constitutes an official offer (a “Public Offer”) made by Individual Entrepreneur Ekaterina Gulchenko, TIN 304672478, address: Georgia, Tbilisi, Krtsanisi district, Fonichala settlement 3, building 5, hall 2, floor 4  (the “Service Provider”, “we”), to enter into a paid services agreement (the “Agreement”) with any legally capable individual or legal entity (the “Customer”, “you”).
1.2. This Offer is made and shall be interpreted as a legally binding offer under applicable contract law principles of offer and acceptance, including internationally recognized e-commerce standards for forming contracts electronically.
1.3. Acceptance of this Offer is the full payment for the Service Provider’s services via the available payment methods (including, without limitation, Prodamus or other payment processors indicated on the website). From the moment the payment is successfully processed, the Agreement is deemed concluded.
1.4. By accepting this Offer, the Customer confirms and represents that:
1.4.1. they have full legal capacity and authority to enter into this Agreement;
1.4.2. they have read, understood, and fully accept all terms of this Offer;
1.4.3. they consent to the processing of personal data in accordance with the Privacy Policy;
1.4.4. they consent to receive service-related notifications and, where consent is provided separately, marketing communications to the email address, phone number, and/or messaging apps provided by the Customer;
1.4.5. they grant the Service Provider a royalty-free, worldwide, non-exclusive license to use photos and videos containing the Customer’s image and/or the results of their work for advertising, educational, and informational purposes, without territorial or time limitations and without compensation, including publication on the Service Provider’s official websites, social media, marketing materials, course materials, email campaigns, and other information resources, for the purposes of promoting services, building a portfolio, and informing potential customers. This consent may be withdrawn by the Customer by sending written notice to the Service Provider’s email address specified in this Agreement; however, withdrawal does not affect lawful use made prior to receipt of such notice.

2. Terms and Definitions
2.1. For the purposes of this Agreement, the following terms shall have the meanings set forth below:
2.2. Course / Program – an online crochet program including video lessons, webinar recordings, homework assignments, methodological materials, bonuses, and feedback (where included in the selected plan).
2.3. Personal Account – an individual section on the Tilda-based platform, access to which is provided to the Customer after payment.
2.4. Training Materials – video recordings, text and graphic materials, manuals, templates, checklists, patterns, and other content used by the Service Provider.
2.5. Mentor / Feedback – personal support provided to the Customer through the Personal Account on wowcrochet.com.
2.6. Bonus System – a program for awarding and using bonus points (“skeins”) for activity, reviews, and completion of assignments.
2.7. Platform – an automated learning system used by the Service Provider to render services under this Agreement, the exclusive rights to which may belong to a third party. The Service Provider is not liable for technical failures, errors, downtime, or malfunctions attributable to third-party platforms.
2.8. Service Provider Website – the official internet resource located at https://wowcrochet.com/wowmaster, containing information about courses, plans, pricing, participation terms, and other information related to the services under this Agreement.
2.9. Any other terms used in this Agreement shall be interpreted in accordance with their ordinary meaning and the standard practices of online commerce, as well as applicable law.
2.10. The words “training”, “course”, “program”, “lesson”, “session”, “homework”, “assignment review” are used solely in their common, non-technical meaning for convenience and do not imply regulated educational activity, formal accreditation, examination, qualification, or issuance of state-recognized educational documents.

3. SUBJECT MATTER OF THE AGREEMENT
3.1. The Service Provider undertakes to grant the Customer access to the materials and support included in the selected plan of the online Course, including video lessons, homework assignments, methodological materials, and feedback (if included in the plan), and the Customer undertakes to pay for such services in full and on time under the terms of this Offer.
3.2. The list of plans, descriptions, prices, and participation terms are published on the Service Provider Website: https://wowcrochet.com/wowmaster
3.3. The Parties confirm that the services rendered under this Agreement are informational and consultative in nature and consist of providing access to content and, where included, consultative support. The services do not constitute formal education leading to regulated qualifications.

4. PROCEDURE FOR RENDERING SERVICES
4.1. Services are provided remotely via the Internet.
4.2. The Service Provider may provide services personally or engage third parties at its discretion.
4.3. Services may be provided to multiple Customers simultaneously; the Customer understands and accepts this.
4.4. To receive services, the Customer must register on the Platform and create a Personal Account. Access credentials and/or access links are sent to the Customer’s email provided during registration, typically no later than 24 hours prior to the start of the Course (where a fixed start date exists), provided that payment is completed.
4.5. Services may include:
4.5.1. access to Training Materials;
4.5.2. Feedback (if included in the plan);
4.5.3. webinars (if included);
4.5.4. an individual lesson (if included).
4.6. The scope of the services is stated on the Website and may include one or multiple formats listed in clause 4.5.
4.7. The Service Provider may change the schedule, format, and composition of course materials without prior notice, provided such changes do not materially reduce the overall quality and value of the services.
4.8. Training Materials are provided in digital form and are deemed delivered when access is opened in the Personal Account.

4.9. Access to Training Materials
4.9.1. The service is rendered by providing paid access to video lessons and methodological materials placed on the Platform.
4.9.2. Materials are placed in the relevant section of the Platform and made accessible under clause 4.4.
4.9.3. Access may be granted in stages according to the schedule and/or upon completion of prior lessons and/or submission of homework, as determined by the Service Provider.

4.10. Feedback
4.10.1. Feedback is provided via the Customer’s Personal Account on https://wowcrochet.com/account.
4.10.2. Access to the feedback section is provided under clause 4.4.
4.10.3. The form and method of assignment submission are established on the Platform.
4.10.4. If the Platform indicates a deadline and the Customer fails to submit within the specified time, the assignment may not be reviewed and feedback may not be provided; in such case, the feedback service related to that assignment is deemed rendered and accepted.
4.10.5. Where feedback is included together with access to materials, it forms an integral part of the service and is not priced separately for early termination calculations.
4.11. Performance and Acceptance of Digital Services
4.11.1. The Parties acknowledge that the services provided under this Agreement consist of supplying digital educational content and/or digital services delivered electronically.
4.11.2. The service shall be deemed commenced and partially performed at the moment access to the Personal Account and Course materials is granted.
4.11.3. Each instance of access to Course materials, viewing of video lessons, downloading of files (where applicable), submission of assignments, or use of feedback functionality constitutes partial performance of the Agreement.
4.11.4. Platform system logs, including but not limited to login records, IP data, access timestamps, lesson views, and material downloads, shall serve as prima facie evidence of service delivery and usage.
4.11.5. In the event of early termination or refund request, the value of services rendered shall be calculated proportionally based on:
(a) the scope of materials accessed;
(b) the percentage of Course modules opened or viewed;
(c) the use of feedback or mentoring services; and
(d) administrative and payment processing costs.
4.11.6. Services shall not require a signed act of acceptance and are deemed rendered upon digital delivery and/or usage.
4.12. The course start date is determined by the Service Provider and published on the Website. If no start date is specified, the course is considered started on the payment date.
4.13. The service term corresponds to the plan selected by the Customer and is indicated on the Website.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. The Customer has the right to:
5.1.1. receive the selected and paid services under this Agreement;
5.1.2. decide whether to follow recommendations provided by the Service Provider during the course.

5.2. The Customer must not:
5.2.1. bypass technical restrictions of the Platform or Website;
5.2.2. reverse engineer, decompile, or disassemble the Website, intellectual property, or materials;
5.2.3. create copies of the Website, intellectual property (including course titles), materials, or their design;
5.2.4. modify the Website or interfere with its operation;
5.2.5. grant third parties access to the Service Provider’s intellectual property, Personal Account, or materials without the Service Provider’s prior written consent;
5.2.6. create derivative or competing courses based on the materials, or distribute/use the materials in whole or in part;
5.2.7. assign claims against the Service Provider.

5.3. The Customer is obliged to:
5.3.1. study materials and complete assignments in a timely manner;
5.3.2. follow the course schedule and comply with communication rules (Appendix No. 1);
5.3.3. submit reports/assignments in full and in the required format;
5.3.4. communicate politely and lawfully;
5.3.5. independently configure software, hardware, and Internet access to use wowcrochet.com and services used for the course;
5.3.6. ensure stable Internet, equipment, and software operation;
5.3.7. check email daily after payment (including Spam/Promotions). Emails are deemed received even if routed to such folders.

5.4. The Customer warrants that:
5.4.1. the registration data provided is accurate and complete;
5.4.2. their device/software meets minimum technical requirements.
5.4.2.1. For a personal computer: processor with a clock speed of at least 1.5 GHz, RAM of at least 4 GB, hard drive capacity of at least 128 GB, monitor of at least 10 inches with a resolution of 1440×900 pixels or higher, operating system Windows 7 or later or macOS 10.7 or later, latest version of the Google Chrome browser.
5.4.2.2. For a smartphone: Android operating system version 5.0 or later or iOS version 8 or later, RAM of at least 1 GB, screen resolution of at least 720×1280 pixels, latest version of the Google Chrome browser.

5.5. The Service Provider has the right to:
5.5.1. Refuse to commence providing the services, or suspend the provision of the services and the Customer’s access to the Personal Account until the relevant breach is remedied, if any of the following grounds apply:
5.5.1.1. the Customer has violated the payment deadlines or other payment terms under this Agreement;
5.5.1.2. the Customer provided inaccurate or false information during registration on the Website.

5.6. The Service Provider is obliged to:
5.6.1. Provide the services paid for by the Customer properly and in full, in accordance with the terms of this Agreement.
5.6.2. The Service Provider does not guarantee that the content of the services provided under this Agreement will meet the Customer’s expectations.
5.6.3. The Service Provider does not guarantee that the Customer will achieve any financial, commercial, or professional results, including but not limited to earning income, recovering expenses, obtaining employment, or developing a business. The results of applying the information and recommendations provided depend solely on the Customer’s actions, skills, experience, resources, and level of engagement.

5.7. Voluntary 7-Day Satisfaction Policy
5.7.1. In addition to any mandatory consumer rights, the Service Provider may, at its discretion, offer a voluntary 7-day satisfaction policy.
5.7.2. A Customer may request a refund within seven (7) calendar days from the date access to the Course is granted.
5.7.3. Refund eligibility under this voluntary policy shall be determined in accordance with Section 11 (proportional calculation based on actual usage of the Course materials).
5.7.4. If the Customer has accessed or used a substantial portion of the Course materials, the Service Provider may reduce or deny the refund request proportionally.
5.7.5. This voluntary policy does not replace or limit mandatory withdrawal rights applicable under Section 9 for EU/UK Consumers.

6. LIABILITY
6.1. The Service Provider shall not be liable for the inability to provide services to the Customer due to issues related to the Customer’s Internet connection, equipment, or software, or for any other circumstances preventing the Customer from receiving the services that arise due to the Customer’s fault.
6.2. The Customer bears full responsibility for any unlawful use of information obtained in connection with the performance of this Agreement.
6.3. Intellectual Property Protection and Unauthorized Use
6.3.1. The Customer acknowledges that all Course materials, including videos, texts, graphics, patterns, methodologies, and platform content, constitute intellectual property protected under applicable copyright and international law.
6.3.2. The Customer shall not share login credentials, provide third-party access, copy, reproduce, distribute, upload, sell, sublicense, or otherwise exploit the Course materials without prior written consent.
6.3.3. Unauthorized sharing of login credentials resulting in third-party access constitutes a material breach of this Agreement.
6.3.4. In the event of unauthorized use or distribution, the Service Provider shall be entitled to:
(a) immediately suspend access;
(b) demand cessation of infringement;
(c) pursue removal of infringing content (including DMCA takedown procedures where applicable);
(d) recover actual damages, lost profits, investigation costs, administrative enforcement costs, and reasonable legal fees, where permitted by law.
6.3.5. In cases of credential sharing or unauthorized redistribution causing measurable commercial harm, the Service Provider may claim liquidated damages of up to USD 5,000 per verified violation, representing a reasonable pre-estimate of anticipated losses, without prejudice to the right to claim higher actual damages if proven.
6.3.6. Nothing in this clause shall limit the Service Provider’s rights under applicable intellectual property laws or international conventions.
6.4. The Service Provider’s demand for payment of the above liquidated damages shall be satisfied voluntarily and without delay. In the event of refusal or failure to pay, the Service Provider shall be entitled to seek immediate judicial protection of its rights in a competent court, without waiving any other remedies available under applicable law.
6.5. The Service Provider shall not be liable for the actions or omissions of banks, electronic payment systems, or other payment service providers involved in processing payments or refunds under this Agreement.
6.6. Under no circumstances shall the Service Provider be liable for the health or physical condition of any minor to whom the Customer applies knowledge obtained during the provision of services, where the Customer acts as the legal representative of such minor.
6.7. Suspension for Payment Breach
6.7.1. In the event of a breach of the payment procedure established under this Agreement, including non-payment, reversed transactions, or chargebacks, the Service Provider may suspend access to the Course materials until the matter is resolved.
6.7.2. In such cases, refund eligibility shall be determined in accordance with Section 11 of this Agreement and applicable mandatory consumer protection laws.
6.7.3. Nothing in this clause shall be interpreted as imposing an automatic forfeiture of amounts paid without regard to actual service usage.
6.8. The Service Provider shall not be responsible for the search, purchase, availability, pricing, quality, delivery times, or other conditions related to the Customer’s acquisition of materials, tools, equipment, hardware, yarn, or other goods necessary for completing practical assignments. The Service Provider provides informational and consultative content only. The selection of sellers, suppliers, purchasing methods, and delivery options is made independently by the Customer at their sole discretion.
6.9. Any reference by the Service Provider to specific stores, brands, manufacturers, or suppliers is made solely for recommendation purposes and does not constitute a guarantee of availability, price, quality, delivery time, or any other characteristics of such goods.

7. SERVICE FEE
7.1. The amount of the service fee shall be determined unilaterally by the Service Provider and published on the Website. Prices may be displayed in the currency indicated on the Website and are exclusive of taxes unless otherwise stated.
7.2. The cost of the services under this Agreement depends on the type of Course selected by the Customer.
7.3. Information regarding pricing is available on the Service Provider’s Website.
7.4. Payment of the service fee may be made using one of the payment methods specified on the Website, including:
7.4.1. a one-time payment of 100% of the service fee prior to the commencement of access;
7.4.2. installment payment via third-party financing services, if such option is expressly indicated on the Website. Any installment or credit arrangement is governed exclusively by the terms and conditions of the respective financial institution or payment provider, and the Service Provider is not a party to such financing agreement.
7.5. The Customer’s payment obligation shall be deemed fulfilled at the moment the funds are credited to the Service Provider’s designated bank account.
7.6. The Parties may agree via email on alternative payment arrangements where permitted by the Service Provider.
7.7. The Service Provider may, at its sole discretion, grant discounts or promotional pricing.
7.8. The Service Provider reserves the right to change prices unilaterally. Updated prices and payment terms become effective from the date of their publication on the Website.
7.9. The Customer acknowledges and agrees that if the price of the selected service increases between the time of registration and the actual payment date, and such updated pricing has been published on the Website, the Customer must either pay the updated price or refrain from accepting the Offer.
7.10. Payment on behalf of the Customer may be made by a third party. In such case, the payment reference must clearly indicate the full name or legal entity name of the Customer for whom the payment is made.

8. GRANT OF NON-EXCLUSIVE LICENSE
8.1. Upon completion of the service period, the Customer may retain access to the Training Materials provided during the course of the services. Such continued access is granted under a non-exclusive license.
8.2. At its sole discretion, the Service Provider may grant the Customer access to additional Training Materials not included in the Course. Such materials shall be provided free of charge under a non-exclusive license in accordance with this Agreement.
8.3. The Customer is granted a non-exclusive right to use the Training Materials provided during the service period solely for personal purposes, limited to viewing and accessing the materials via a personal computer or device. The Customer shall not copy (in whole or in part), distribute, publish, reproduce, broadcast, transmit, sublicense, or otherwise exploit the Training Materials.
8.4. The license is granted on a royalty-free basis.
8.5. The term of the license is specified on the Website. Upon expiration or termination of the Agreement, the Customer’s access to the Training Materials shall be blocked and the license shall terminate.
8.6. The license for the Training Materials is granted worldwide and applies to all countries and the Internet.
8.7. The Service Provider reserves the right, at its sole discretion, to grant licenses for the Training Materials to third parties, whether on a paid or unpaid basis.
8.8. During the term of the license, the Service Provider may create updates, modifications, or improvements to the Training Materials. The Service Provider may also temporarily suspend the technical means used to provide access to the Training Materials in the event of significant malfunctions, errors, security risks, maintenance, or prevention of unauthorized access. Such temporary suspension shall not constitute a breach of the Service Provider’s obligations under this Agreement.
8.9. Upon completion of the Course, the Service Provider may issue the Customer a certificate of participation (in electronic or other format). Such certificate is provided for informational purposes only and does not constitute an educational or professional qualification document, does not confer any profession, specialty, qualification level, or academic status, and has no legal effect as an official educational credential under applicable law.

9. EU/UK RIGHT OF WITHDRAWAL (DIGITAL CONTENT / DIGITAL SERVICES)
9.1. This clause applies only to Customers who are consumers habitually resident in the European Union/EEA and/or the United Kingdom (“EU/UK Consumer”).
9.2. 14-day withdrawal right. An EU/UK Consumer generally has the right to withdraw from this Agreement within 14 (fourteen) calendar days without giving any reason. The withdrawal period expires 14 days from the date of conclusion of the Agreement (the date of successful payment/acceptance), unless mandatory law provides otherwise.
9.3. Immediate access request and acknowledgement. Where the EU/UK Consumer selects immediate access (including by ticking the checkbox on the payment page stating in substance: “I understand that this purchase grants immediate access to digital content and that refunds are not available once access is granted and used, except where required by law”), the EU/UK Consumer:
(a) expressly requests the Service Provider to begin providing access to the digital content and/or digital services before the end of the 14-day withdrawal period; and
(b) acknowledges that, once access is granted and the digital content/digital services are supplied and/or used, the EU/UK Consumer may lose the right of withdrawal, to the extent permitted by mandatory consumer law.
9.4. If withdrawal remains available under mandatory law. Where mandatory consumer law requires that the right of withdrawal is not fully lost but only reduced, the EU/UK Consumer shall pay a proportionate amount for the digital services supplied up to the time of withdrawal (pro rata), and any refund shall be reduced accordingly.
9.5. How to withdraw. To exercise the right of withdrawal, the EU/UK Consumer must send an unequivocal statement to support@wowcrochet.com from the email address used for registration, including: full name, email, payment identifier, and the Course/plan name.
9.6. Refund method. Where a refund is due under this clause, it will be made to the original payment method, within the timeframe required by mandatory law.

10. DISPUTE RESOLUTION PROCEDURE
10.1. Any claims or complaints regarding the services provided shall be submitted to the Service Provider via email. All claims must be sent from the email address specified by the Customer during registration to: support@wowcrochet.com.
10.2. The Party receiving the claim shall respond within ten (10) calendar days from the date of receipt.
10.3. All claims shall be reviewed and resolved in accordance with applicable law.
10.4. The Parties agree that a mandatory pre-trial dispute resolution procedure applies. The Parties shall make reasonable efforts to resolve any dispute through good-faith negotiations before initiating legal proceedings.
10.5. If the Parties fail to reach an agreement, the dispute shall be submitted to the competent court of the Service Provider’s registered place of business, unless otherwise required by mandatory consumer protection laws applicable in the Customer’s jurisdiction.

11. AMENDMENT AND TERMINATION OF THE AGREEMENT
11.1. Amendments to the Agreement
11.1.1. The Service Provider reserves the right to update or modify this Agreement from time to time by publishing the revised version on the Website.
11.1.2. Any amendments shall apply only to new purchases made after the effective date of publication.
11.1.3. Amendments shall not apply retroactively to services already purchased and paid for, except where such changes:
(a) are required by mandatory law;
(b) improve the Customer’s rights; or
(c) are purely technical and do not materially affect the scope, price, or duration of the services.
11.1.4. In the event of a material change affecting ongoing services, the Service Provider shall provide reasonable notice. If the Customer does not agree with such material changes, the Customer may request termination of the Agreement, and any refund shall be calculated proportionally based on actual usage.
11.2. The Parties may terminate the Agreement by mutual consent at any time prior to its full performance.
11.3. Voluntary Termination by the Customer
11.3.1. The Customer may request early termination of the Agreement by sending written notice from the email address used for registration.
11.3.2. Due to the digital nature of the services and immediate access provided, refunds are limited and subject to proportional calculation.
11.3.3. Upon termination, the Customer shall be entitled to a refund only of the unused portion of the services, calculated as follows:
(a) Access granted to the Personal Account constitutes commencement of performance;
(b) Each accessed module, viewed lesson, downloaded material, or used feedback session constitutes partial performance;
(c) The percentage of Course content accessed or used shall determine the proportion of the service deemed rendered;
(d) Payment processing fees and administrative costs shall be deducted.
11.3.4. If the Customer has accessed or used more than 50% of the Course materials, the services shall be considered substantially performed and no refund shall be due, except where mandatory consumer protection laws apply.
11.3.5. Platform usage logs shall serve as conclusive evidence of the extent of service performance.
11.4. Abuse and Chargeback
11.4.1. The Customer agrees to contact the Service Provider prior to initiating any payment dispute or chargeback.
11.4.2. If a chargeback is initiated after access to digital content has been granted and used, the Service Provider reserves the right to dispute such chargeback and submit technical evidence of access and performance.
11.4.3. Initiating a chargeback after substantial use of the Course materials may be treated as bad faith conduct.
11.5. Termination by the Service Provider
11.5.1. The Service Provider may terminate the Agreement in the event of material breach, including unauthorized sharing, credential misuse, piracy, harassment, or unlawful conduct.
11.5.2. In such cases, access shall be suspended immediately.
11.5.3. Refund eligibility shall be determined in accordance with the actual extent of service usage and mandatory law.
11.6. Termination under clause 11.5 shall be effected by sending notice to the Customer via email to the address provided during registration. Refund eligibility shall be determined in accordance with Section 11.3 and applicable mandatory consumer protection laws. The Agreement shall be deemed terminated upon dispatch of the termination notice.
11.7. Code of Conduct and Protection of Business Reputation
11.7.1. The Service Provider respects the Customer’s right to express honest opinions, including negative reviews or feedback regarding the Course.
11.7.2. However, the Customer agrees not to engage in unlawful conduct, including but not limited to:
(a) harassment, threats, hate speech, or abusive behavior;
(b) dissemination of knowingly false statements presented as facts;
(c) publication of private correspondence containing personal data without lawful basis;
(d) unauthorized distribution of Course materials;
(e) coordinated attempts to harm the Service Provider through fraudulent disputes or malicious reporting.
11.7.3. In cases of material unlawful conduct, the Service Provider may suspend or terminate access to the Course.
11.7.4. Termination under this clause shall not automatically eliminate refund rights, which shall be assessed in accordance with actual usage of the services and mandatory law.
11.7.5. Nothing in this Agreement shall be interpreted as restricting the Customer’s lawful right to leave honest reviews or share personal experiences.
11.8. Upon early termination of the Agreement, access to all Training Materials and any other materials provided during the performance of the Agreement shall immediately cease.
11.9. If a refund is due upon termination, the Customer must provide the bank details from which the original payment was made. The Service Provider shall not be obligated to process the refund until proper banking details are provided. No interest or penalties shall accrue during the period in which the Customer fails to provide the required payment details.

12. TERRITORY AND TERM OF THE AGREEMENT
12.1. This Agreement shall enter into force on the date of its conclusion, which shall be deemed the date of acceptance of the Offer by the Customer, and shall remain in effect until the Parties have fulfilled their respective obligations under the Agreement.
12.2. This Agreement applies worldwide and governs services provided through the global Internet network.

13. FINAL PROVISIONS
13.1. All exclusive intellectual property rights and moral rights to the Website and any intellectual property made available on or through the Website, as well as all materials to which the Customer gains access in connection with the conclusion and performance of this Agreement, belong to the Service Provider (or to third parties who have granted the Service Provider the right to use such materials) and are protected under applicable intellectual property laws and international conventions.
13.2. Any information or materials accessed by the Customer in connection with the services under this Agreement may not be copied, reproduced, transmitted to third parties, duplicated, distributed, forwarded, published in electronic, printed, or any other form without a separate agreement or the prior written consent of the Service Provider.
13.3. Electronic correspondence conducted via the email addresses specified by the Service Provider in this Agreement and by the Customer in the registration form shall be deemed legally valid and equivalent to written communication on paper, unless expressly stated otherwise in this Agreement. Documents sent to the specified email addresses shall be deemed received on the next calendar day following dispatch, unless proven otherwise.
13.4. In all matters not expressly governed by this Agreement, the Parties shall be guided by applicable law, taking into account mandatory provisions of consumer protection legislation where applicable.
13.5. The following documents constitute integral parts of this Agreement:
13.5.1. The Customer’s completed registration/application form submitted on the Service Provider’s Website;
13.5.2. Appendix No. 1 – Communication Rules.

13.6. Governing Law
13.6.1. This Agreement shall be governed by and construed in accordance with the laws of Georgia, without regard to its conflict of law principles.
13.6.2. Nothing in this Agreement shall deprive a consumer of mandatory consumer protection rights granted by the laws of the country in which the consumer habitually resides.
13.6.3. Subject to mandatory consumer protection rules, any dispute arising out of or in connection with this Agreement shall fall within the jurisdiction of the competent courts of Georgia.

14. COMPANY DETAILS
Platform Owner: Individual Entrepreneur Ekaterina Gulchenko
TIN: 304672478
Address: Georgia, Tbilisi, Krtsanisi district, Fonichala settlement 3, building 5, hall 2, floor 4
Contact: support@wowcrochet.com

APPENDIX No. 1
to the Public Offer for the Conclusion of a Services Agreement
dated October 13, 2025

1. Communication and Expression of Opinions
1.1. The Customer is entitled to provide feedback, comments, and reviews regarding the Course and to contact the Service Provider with questions related to the services rendered.
1.2. All remarks, suggestions, and complaints concerning the quality, scope, or procedure of service provision must be directed exclusively to the Service Provider through the contact details specified on the Website or in the Personal Account.

2. Prohibited Conduct
The Customer is prohibited from:
2.1. Posting, publishing, or distributing in any form (including on the Platform, social media, messaging applications, online communities, third-party review platforms, etc.) any information that:
2.1.1. discredits the Service Provider, its reputation, the Course, Training Materials, or participants of the program;
2.1.2. contains false, defamatory, insulting, or otherwise damaging statements regarding the honor, dignity, or business reputation of the Service Provider;
2.1.3. may cause harm to the business reputation of the Service Provider or its brand.
2.2. Using obscene language, insults, harassment, threats, or any other form of abusive or unacceptable communication toward the Service Provider or its representatives.
2.3. Publishing any materials (texts, images, videos, etc.) that violate applicable law, moral or ethical standards, or the intellectual property or other rights of third parties.

3. Liability
3.1. In the event of a violation of these Communication Rules, the Service Provider shall have the right to suspend or terminate the Customer’s access to the Training Materials without refund of amounts paid.
3.2. The Service Provider also reserves the right to seek protection of its rights and reputation in accordance with applicable law.
The Service Provider may establish and publish additional communication and conduct rules on the Website, which shall be binding upon the Customer.